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Toxic emotions at work how compassionate managers handle pain and conflict

Toxic emotions at work how compassionate managers handle pain and conflict

Frost, Peter J

Book.
Published Boston, Mass.: Harvard Business School Press, c2003
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Details

Statement of responsibility: Peter J. Frost
Distributor: London: McGraw-Hill] [distributor], c2003
ISBN: 1578512573, 9781578512577
Note: Includes bibliographical references and index
Note: Hbk.
Physical Description: xii, 251 p. 25cm
Subject: Executives Job stress; Conflict management; Employees Mental health; Work Psychological aspects; Personnel management; Job stress; Employees Counseling of; Job stress Prevention; Psychology, Industrial; Stress management; Organizational behavior

Contents

  1. Emotional pain in organizations
  2. Sources of toxicity in organizations
  3. The work of the toxin handler
  4. The toll on toxin handlers
  5. Healing the handlers
  6. At the interface : what handlers and their organizations can do
  7. Leaders handling pain
  8. The compassionate company : architecting responses to pain
  9. Looking through the lens of pain